Frequently Asked Questions
Let us know if we’ve missed something! If you have any questions that we haven’t covered, we want to answer them and add them to this page, so please don’t hesitate to contact us. In no particular order:
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NO, you must reschedule your appointment if your hair is newly dyed, there will be no cancellation fees and you will not lose your float credit. All hair dye (especially bright and dark colors, at home box dyes and vegetables dyes) can damage the fiberglass float tanks leaving stains that in some cases have required the float tanks to be drained, resurfaced and refilled. Incidents such as these result in several days of lost revenue and as such are subject to a $1,000 damage and cleaning fee as outlined in the Float Waiver. Additionally, there are no guarantees that the salt in the water will not strip some of the color from your hair. Typically, it’s best to wait at least 48 hours and several hair washes after dying hair before floating. Check that the water running through your hair in the shower at home is coming out fully clear. If some color is still coming out on your towels and clothing, it’s best to wait a few more days or showers. Epsom salt is magnesium sulfate, sulfates are not recommended after keratin hair treatments. You should also wait to float if you have recently (in the past 48 hours) had a spray tan and/or used self tanner.
John C. Lilly. Read more about this exceptional tool on our About Floating page.
Side effects may include but are not limited to:
- Thoughtful consideration of your place in the world and your connection with others
- Feelings of peace, tranquility and rejuvenation
- Silky Smooth Skin
- Renewed motivation and creativity
Nope, but there are some extra rules if you’re under 18. Anyone under 18 will need a parent or guardian to visit the store with them in order to review and sign the waiver.
- 12 and under: A parent must stay on site (in the lounge and not in another float tank) for the duration of the first float; this rule is at the discretion of the facilitator thereafter.
- 13-15: A parent must be on site (in another float tank is fine) for the first visit, and can drop off at future visits.
- 16 and up: A parent needs to sign the waiver at or before the first visit, but is not required to stay during the float.
Yes, while we do accept walk-ins, the timing rarely works out. Our float system are on a staggered schedule and two floats start every hour from 8am-10pm (last float starts at 8pm). You can see our schedule online and book your appointment or give us a call and we’ll book it for you! 207.400.5187
You may be able to access those credits by logging into your account, if you don’t know your password using the “forgot my password” option should help you gain access to your account. There’s a strong possibility that you have a simple case of a “double account”. Basically, an account was made for you when you bought those credits and you may have accidentally made a duplicate account by trying to log into our booking software, perhaps with a different email address. No biggie… happens all the time, call the shop so we can fix this and help you locate your float credits. Not tech savvy? We can help you book floats over the phone so call us! 207.400.5187
So you were on our online booking, but you’re not sure if your reservation went through correctly. Well, immediately after you make your reservation you will be redirected to a page that says “Success! You just made a reservation!”. This page also has important information about your first visit to our float center. About ten minutes after you make your reservation, you will receive an email confirming this (unless you opted not to provide an email address). Two days before your reservation you will receive a text message reminder. If you haven’t received any of these communications, then you’ll want to call the shop. Your reservation likely did not go through properly! 207.400.5187
The Epsom salt solution and the air in the float tanks are warmed to skin temperature (about 94°). It won’t feel hot like a hot tub, but you shouldn’t be cold. For most people, it should be a neutral, comfortable temperature. Being careful not to take too hot a shower before floating will be important. A hot shower can cause the float solution to feel cool in comparisons. A cooler pre-float shower will ensure that the float solution feels warm when entering the float tank. If you become cold during your float, finding stillness and taking a few deep breaths can help to regulate your body temperature.